Complaints-Feedback

Customer Feedback & Complaints

At JYBL, we value your feedback—whether positive or negative—and are committed to addressing any concerns professionally and promptly.

How to Contact Us

For complaints or feedback, please reach out via:
📧 Email: jiyubuluo@gmail.com

Office Hours

🕙 Monday–Friday: 8:30-18:00 (UTC+8)
🚫 Weekends & Bank Holidays: Closed

Our Complaint Handling Process

1. Initial Contact

   • Submit your feedback via email

   • We'll acknowledge receipt within 2 working days

2. Resolution Attempt

   • Our team will investigate your concern

   • We aim to provide a professional and courteous resolution

3. If Unresolved

   • If unsatisfied with our response, please let us know

   • We'll reassess your complaint for alternative solutions

Note: We currently do not subscribe to an Alternative Dispute Resolution (ADR) scheme as we're confident in our ability to resolve complaints directly.

Our Commitment to You

✔ Confidentiality
Your personal details will only be used to address your feedback

✔ Timely Responses
We guarantee acknowledgment within 2 working days

✔ Continuous Improvement
All feedback helps us enhance our products and services